Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Dwella platform, website, and related services (collectively, "Services") operated by Dwella Inc. ("Dwella", "we", "our", or "us").

By creating an account or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization (such as an HOA), you represent that you have authority to bind that organization to these Terms.

Dwella provides an AI-powered platform for homeowners association management, including:

• Community onboarding and unit management
• Dues collection and financial record keeping
• Maintenance request tracking and vendor coordination
• Governance workflows including voting, violations, and board decisions
• Document storage and AI-assisted Q&A
• Builder handover and community launch tools
• Resident portal and communication tools

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and all activity that occurs under your account.

Board members and HOA managers must enable multi-factor authentication. Failure to maintain account security may result in suspension.

You must be at least 18 years old to use the Services. Accounts are non-transferable.

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable HOA law, state statutes, or community governing documents
• Harass, threaten, or intimidate other users through the platform
• Upload false, misleading, or fraudulent documents or records
• Attempt to gain unauthorized access to other communities, accounts, or systems
• Reverse engineer, decompile, or extract proprietary source code
• Use the Services to send unsolicited communications or spam
• Violate the privacy rights of residents, owners, or vendors
• Interfere with or disrupt the integrity or performance of the Services

Violation of these terms may result in immediate suspension or termination of your account.

You retain ownership of all data you upload to the platform, including governing documents, financial records, and resident information. You grant Dwella a limited license to store, process, and display that data solely to provide the Services.

Upon termination of your subscription, you may request a full export of your community data within 30 days. Dwella will delete your data from production systems within 90 days of termination.

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by law or as explicitly stated in your subscription agreement.

Dwella processes payments through third-party payment providers. By providing payment information, you authorize us to charge fees as described in your subscription plan.

If payment fails, we will attempt to retry and notify you. Accounts with overdue balances may be suspended after 14 days of non-payment.

Dwella includes AI-powered features such as document Q&A, request classification, duplicate detection, and workflow automation. These features are provided as-is and may not always be accurate. AI-generated outputs should be reviewed by a qualified person before being relied upon for financial, legal, or governance decisions.

AI features operate on data you have provided to Dwella. We do not use your community data to train models shared across other customers.

The Services may integrate with third-party tools including payment processors, communication providers, and MCP-compatible AI clients. Your use of those integrations is governed by the applicable third-party terms. Dwella is not responsible for the availability or conduct of third-party services.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. DWELLA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DWELLA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO DWELLA IN THE 12 MONTHS PRECEDING THE CLAIM.

DWELLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify and hold harmless Dwella, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance.

Dwella Inc.
Legal inquiries: legal@dwellahoa.com
General: hello@dwellahoa.com